A host unpacks receiving a short, critical client email, reframes criticism as invested feedback, and walks through breathing, opening the message, thanking the sender, and deciding thoughtful calibrations before moving on.
The host opens with warm greetings, mentions feeling a bit tired, and connects with viewers by name to create an encouraging atmosphere for the video.
He explains that a client sent a short but critical email, how he noticed it, put it aside unread, and spent the night mulling it over, establishing the video's central situation.
He calls critical energy a 'love letter' and emphasizes that feedback often comes from people who are invested in your success, meant to help you calibrate and refine your work.
He notes that the nervous system simply notices events without judgment, advises taking a breath and bringing yourself to a calm place before deciding how to act on the message.
He walks through opening the email, thanking the sender sincerely, considering what to change to increase impact, and then returning to the day with perspective that a single email won't define your life.
He wraps up with friendly goodbyes to named viewers and an invitation to return to the Cadre community the next day.
Hey, hey, good morning, cadre. How are you doing? Gosh, my voice sounds tired. That was the first time I made sound today. I'm glad that the first sound I got to make out loud was saying hi to you, Matt Tappie. How are you doing on this Thursday? I hope you're doing great, but guess what? If you're not doing great, you're still incredibly capable, incredibly worthy, and you're probably going to do some pretty remarkable things today. Gosh, I swear my shirt colors always get in the front of, oh, hey, Rose, nice to see you, my friend.
I always have to lean. I'm glad I'm here. I'm glad you're here. I know the things I know and I care about you. In my e-mail box right now, as of last night, I have a critical e-mail from one of my clients who I love and I adore and I praise them frequently for being a communicator who I encourage some people to be loud listeners and encourage other people to speak with courage when they can muster, when they can muster it. Listen loudly and speak with courage and this person is a Try to speak with courage person.
They don't speak often, but when they do, everybody listens. And I have a critical e-mail from them. I know it's critical because I read like the first like four words and I put it back unread in my inbox and I mulled on it all night long, didn't get a lot of sleep. Critical energy is really a love letter. One of the things I have to say and I choose to say often is I'm critical because I'm invested. I'm critical because I'm invested. I'm critical because I'm invested. I'm going to give you feedback because guess what?
I'm paying attention to what you're doing and I think you have the potential to really powerfully impact people. So I'm going to tell you how what you're giving is being received. So then you can calibrate. You can refine. But as we know, a lot of people struggle with giving feedback because they don't want to be that person and receiving feedback because that's just people trying to knock them down and make them feel bad. Our nervous system does not have an opinion. Our nervous system does not say something's happening and it's good or something's happening and it's bad.
Our nervous system says something's happening. That's it. So all of a sudden I know that I have an e-mail and I'm reacting to it. And even if it is someone attempting to knock you down and be a jerk and so on and so forth, you have the opportunity to go, so what do I do with this? First best thing to do? Take a breath. Bring yourself to a place where you go, okay, yep, I have an opportunity here to do something with something. and then move accordingly. Because in reality, I know in this situation, once I open the big scary e-mail and read it, and again, this person doesn't speak with a lot of words, so it's like yay long, then I will go da da da da da da da da.
And I'll say thank you because I mean it. I will consider how to calibrate and shift and change because I want my work to be impactful. And then the most beautiful thing will happen. I'll get down there with the rest of my darn day because these little things, not little meaning, not impactful, not little meaning, not complex, but little meaning it's an e-mail. They will not change your life in a mortal, terminal way. one way or the other. Lined up with all the other things you choose to see impact in.
Yeah, that'll change your life. Have a good day, everybody. I'll see you, Rose. I'll see you, Tappy, very, very soon. And I'll see all y'all right here in the Cadre Sphere tomorrow. Bye.
